Operating Strategies – The Human Connection

Champion Assistants Business NegotiationThe last tip I will share with you for overcoming any economy is to focus. Know where your company is going, what your goals are and how you plan to reach them. Never forget your customers, but reward them again and again. Always keep in mind that business is more than a word, it’s an emotional connection. Every sale is someone saying, yes I like this product/service and it is up to you to maintain a connection with that someone. Letting these connections in on your goals through promotions or incentives is a great way to make them feel special and desire to do business with you again. Keep the customers you have, find a way to reach the customers you want and above all stay true to your core business.

As human beings we are driven by a need to connect with each other. In business this is referred to as the Know, Like, Trust connection. In essence we do business with the people and companies we know, the products/services we like, and we trust that those businesses, products, and/or services will be as good as advertised. If the trust link is broken, it is extremely difficult to re-earn that trust. The only advise I will give in this area is to be honest in your dealing and truthful in your advertising. Give your clients as much information about the products/services as you can so they know what they are getting into from the start.

I hope the information you have learned in this series of articles assists you in creating a lean, economically sound strategy for your business.

Kristi

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